protecting your account

Your account. Your company’s data. Protected.

Your Cloudigrate Client Portal holds your service inventory, billing history, documents, and account details across every supplier we manage for you. Every sign-in is protected with two-step verification.

portal.signintwo-step verification
  1. 01 email + password✓
  2. 02 6-digit code sent to your email✓
  3. 03 your company's data only✓
sign-in
2 steps
setup links
24 hours
connection
HTTPS
sign-in

How Sign-In Works

step 01

Set your password.

When your account is created, we email you a secure link to set your password. The link works for 24 hours.

step 03

Confirm it's you.

We email you a 6-digit code each time you sign in. Enter it, and you're in.

at a glance

Security at a Glance

  • ✓Two-step verification on every sign-in. A password alone is never enough. Each sign-in also requires a one-time code sent to your email.
  • ✓Time-limited setup links. Password setup and reset links expire after 24 hours.
  • ✓Your data stays yours. Each company sees only its own services, billing, and documents.
  • ✓You control access. Add or remove team members at any time by contacting us.
  • ✓Encrypted connection. All portal traffic is protected with HTTPS.
your part

What You Can Do

Security works best as a partnership. A few simple habits keep your account protected.

email

Keep your email current.

Sign-in codes go to your email. Let us know when an address changes so codes reach the right person.

people

Tell us when someone leaves.

We will remove their portal access the same day.

code

Never share your sign-in code.

Your 6-digit code is for you alone. Don't share it with anyone, including someone who says they are from Cloudigrate.

report

Report anything suspicious.

If an email about your portal looks wrong, forward it to support@cloudigrate.com before clicking any links.

faq

Security FAQ

Why do you send a code every time I sign in?

Stolen and reused passwords are among the most common causes of account compromise. Requiring a one-time code sent to your company email means a password alone cannot unlock your account.

What if someone leaves our company?

Once their company email account is closed, they can no longer receive sign-in codes. Let us know, and we will remove their portal access the same day.

What if I forget my password or my setup link expires?

Use "Forgot password?" on the sign-in page, and we will email you a new link.

What if the sign-in code doesn't arrive?

Check your spam or junk folder first. If your company filters outside email, contact us at support@cloudigrate.com, and we can work with your IT team to allow emails from Cloudigrate.

Who at Cloudigrate can see our information?

Only the Cloudigrate team members who manage your account and services.

We're here to help.

Have a security question we didn't cover? Email support@cloudigrate.com. We are happy to complete your vendor security questionnaire.

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