Cloudigrate brings 20+ years of combined Verizon experience and 25+ years industry experience to our customers. Throughout our tenure, we have experienced common themes and areas of improvement needed by the major technology providers. We have also encountered the gaps unintentionally created by their acquisitions, centralization, reorganization and downsizing of support. We have also seen mature, developed business relationships de-prioritized to to those shifting strategies, resulting in divide between technology sales and the client’s business objectives and goals.
Alternatively, we have participated in optimal customer experience models which include personal account team support and rapport, building relationships of trust over time, and centering metrics around superior performance. These are offerings and practices you should expect from your technology providers.
At Cloudigrate, we believe we can best serve our clients by listening and striving to understand precisely what you and your business goals and objectives are. We then use our expertise to align a custom tailored solution. A comprehensive level of service can only be achieved with continual communication and personalized support. This is our commitment to you.
We look forward to the opportunity of earning your trust.
Yours truly,
Matt
Matt Russell
Matt's specialty is understanding the client’s goals, establishing a clear strategy, and executing on the implementation of that strategy. Matt's vision for cloudigrate is to ensure positive results and growth with technology and cloud-based solutions with contract terms that benefit clients. His affinity for technology started in 1978 when he took a basic computer programming course on the Atari computer. His career in technology started in technical sales with one of Utah’s first Internet Service Providers in 1999. Since then Matt has been successfully serving clients in the F100-F1000 space as a top 10% performer throughout his career.